Neoo Privacy Policy

This Privacy Policy explains how Neoo collects, uses, stores, and protects information when you use the Service.

1. Information We Collect

1.1 Information You Provide

• account registration information such as email, username, and profile information;
• audio uploads, blogs, comments, prompts, and creator content;
• support requests, moderation reports, and feedback;
• subscription and billing-related information from payment platforms.

1.2 Automatically Collected Information

• device model, operating system, IP address, language settings, and app version;
• usage data including viewed stories, listened content, searches, likes, follows, and interaction history;
• technical logs, crash reports, fraud prevention signals, and moderation information.

2. How We Use Information

• operate and maintain the Service;
• deliver audio stories, blogs, and creator content;
• provide AI-assisted discovery and recommendations;
• improve Service quality and recommendation systems;
• maintain security, moderation, and fraud prevention;
• process subscriptions and premium features;
• respond to support requests and legal obligations.

3. AI Systems and AI Data Processing

Neoo may provide AI-assisted recommendation systems, intelligent content organization, AI-generated summaries, and discovery systems.

The AI systems used by Neoo are internally managed and operated through our own infrastructure and management systems. We do not rely on public third-party AI chat providers to directly process user prompts or creator content for consumer-facing AI generation.

User interaction data, prompts, listening history, content preferences, and creator interactions may be processed internally to improve recommendation quality, moderation systems, platform safety, and AI performance.

AI-generated outputs may not always be accurate, complete, or suitable for every user or situation.

4. How We Share Information

We may share information with service providers assisting in hosting, analytics, moderation, storage, infrastructure, customer support, and fraud prevention.

We may also disclose information where required by law, regulation, legal process, or safety obligations.

Neoo does not publicly sell personal information in the ordinary sense.

5. Data Retention

We retain information for as long as reasonably necessary for operational, legal, moderation, security, and fraud prevention purposes.

Deleted content or deleted accounts may remain in backups or moderation systems for limited periods where necessary for lawful business purposes.

6. User Rights

• You may update certain profile information within the Service.
• You may request account deletion by contacting support.
• You may revoke device permissions through device settings.
• You may opt out of certain promotional communications where applicable.

7. Security

We implement technical and organizational safeguards designed to protect information against unauthorized access, disclosure, misuse, or destruction.

However, no internet-based system can guarantee absolute security.

8. Contact

If you have questions regarding this Privacy Policy, contact us at support@neooapp.com.